Returns, Refunds & Damages

All sales are final unless a product is defective or arrives damaged.

Molotow Canada does not accept returns, refunds, or exchanges for:

• Change of mind
• Ordering the wrong product, colour, size, or quantity
• Products that have been opened or used
• Dissatisfaction with a product's colour, finish, coverage, texture, application, or performance when the product is functioning as intended
• Differences in application technique, surface preparation, substrate, environmental conditions, or results
• Preference for a previous product, formula, version, or application characteristic

A product producing a result that does not meet a customer's personal expectations does not, by itself, mean that the product is defective.

Defective Products

If you believe you have received a defective product, please contact us within 7 days of delivery with your order number, photos or video showing the issue, and a description of the problem.

Molotow Canada may request additional information or troubleshooting before determining whether a product is defective.

If we determine that the product is defective, we will provide an appropriate resolution, which may include a replacement, store credit, or refund.

Shipping Damage

If your order arrives damaged during shipping, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging

Once the claim has been reviewed, we will provide a replacement, store credit, or refund where appropriate.

Products should not be returned to Molotow Canada without prior authorization. Unauthorized returns may not be accepted.